Dear Guests;
Welcome to Marmaris, the pearl of the world, and we
are happy to welcome you.
We wish to provide the best quality service during your stay at our hotel so that you can enjoy your holiday.This hotel information guide is to provide you with easier access to our services.
For answers to questions about subjects not mentioned in the hotel information guide, you can contact the Reception Department. (Extension tel. number: 9) We wish you a beautiful and happy holiday.Best regards,
KETENCİ HOTEL
A
AIR CONDITIONING
The temperature you require can be set from the control panel in your room. If your balcony door is not fully closed, your air conditioning will close automatically.
A'LA CARTE RESTAURANTS:
We would be pleased to welcome you in our EXCELLENT Restaurant, where you can taste the distinguished flavors of the Mediterranean kitchen in a different atmosphere.
A'la Carte reservations can be made daily between the stated hours at the Customers Relations desk at the lobby floor. Please make your A'La Carte reservations at least 2 days in advance.
Our A'La Carte Restaurants are closed once a week on themed nights.Open between 7 pm – 9.30 pm.Opening and closing hours can vary according seasonal conditions.
B
BABY COT
If a baby cot is required please call the reception (Tel.no.:9).
BABY SITTER:
Between 10 am-5 pm € 15 per hour.
Between 5 pm –midnight € 20 per hour.
BAGGAGE DEPOSIT SERVICE
Please call the reception (Tel. no.:9) for luggage carrying and/or baggage deposit services.
BANKS
The nearest bank branch is 50 m from our hotel and provides services from 9 am-5 pm.
ENGLISH BARS
1. Juju Lobby Bar 24 hours Local & Foreign Drinks
2. Juju Pool Bar 10:00 – 00:00 Local Drinks
Opening and closing hours may vary depending on seasonal conditions.Juju Pool Bar can be dialed (Tel. No.9) from your room.
BEACH:
Our hotels' beach is at the service of our guests.Umbrellas and sunbeds are available and no special reservations need to be made. Taking glasses etc. to the pool and beach area is forbidden due to health and safety restrictions. Going beyond the swimming limits at the beach is dangerous and strictly forbidden.
C
CAR PARK:
The specified parking area at our hotel is reserved for our guests.
CELEBRATIONS AND SPECIAL OCCASIONS
Please contact the Guests Relations Department at least 1 day in advance for special occasions you wish to celebrate during your holiday.
CHECKING OUT:
The checking out time at our hotel is 12 pm. We thank you in advance for your sensibility about this subject.
CLOTHING
You are requested not to enter our Main restaurant with wet beachwear, such as swimming suits, shorts etc. We request you to comply with dressing appropriately for dinner at the information board at the entrances of main restaurant.
ENGLISH
COFFEE – TEA SET:
In your room there is a tea – coffee set placed in your wardrobe. Coffee and tea packages are refilled daily. If not used please unplug the kettle.
COMPLIMENTS AND COMPLAINTS:
For compliments and complaints, please full out the form “Questionnaire Form” (Anket Formu) in your room or provided by the Guests Relations Department. This information will help us to provide better service to you and the other guests.At specific days and times piano performances will be held in the lobby for your entertainment. For further information check the Animation Activity Boards.
CONFERENCE SERVICES:
Please contact the reception or Guests Relations for your demands for conferences or meetings up to hundred persons in varied settlements.
CONSULATES:
Telephone numbers of Consulates in Turkey:
GERMANY : 0 (212) 334 61 00
UNITED KINGDOM : 0 (212) 334 64 00
FRANCE : 0 (212) 334 87 30
SOVJET UNION : 0 (212) 292 51 01
THE NETHERLANDS : 0 (212) 393 21 21
BELGIUM : 0 (212) 243 33 00
CREDIT CARDS:
Master Cards, Visa Cards are valid in our hotel. Personal cheques are not accepted.
CURRENCY:
You can find the daily currency information on the currency board at the reception. You can exchange currency at our reception whenever you wish.
D
DRINKING WATER
The water running from the tap, is mains water. It cannot be used as drinking water.
DOCTOR
Health services are taken from our contracted hospital.There is a nurse provided in the infirmary at the terrace near the main restaurant in the complex only in daylight working hours. Dear valued guests, you can also contact the reception (Tel no: 9) for nurse and doctor services.Doctor: 9
E
ELECTRICITY:
Your rooms are working with an electrical current of 220 volts and 50 hertz. In our facilities, all the illuminations have energy saving lamps and child proof plugs. Please turn off the lights when not in use for sustainability.
EMERGENCY EXITS:
The fire and emergency exit door closest to your room is shown on the emergency exit map hanging inside your room door or on the wall next to your door. Please examine.
EMERGENCY SITUATION:
In a state of emergency please call (9-reception) immediately.
F
FAX / PHOTOCOPY
Photocopy and fax services are available for a fee. The receptionist will help you with your request.
FIRE
Our hotel is equipped with a fire alarm system. Use the fire exits by following the exit signs in emergency situations. Please examine the Emergency Exit map and information hanging on the back of your door / the wall next to your door. Please examine on the Emergency Exit Plans in the corridors, how you will be able to get to the meeting points at the shore.
FLOWERS
If you wish for flowers for your special day, please contact our Guest Relations Department. (subject to expense) Extension no: 9
G
GUESTS RELATIONS
Our Guests Relations Department will happy to assist you with every subject you might need during your stay.(Tel.nr.:9)
H
HAMMAM – SAUNA
The hammam and sauna are free of charge between 9 am – 8 pm. Massages, scrub and skin care services are charged, you can make an appointment at the Balance Spa Center or call tel.nr. 9.
HOUSEKEEPING SERVICES:
All rooms in our facility are cleaned daily. If you wish your room to be cleaned, push the green button on the space where the energy card is inserted, if you don't want to be disturbed, push the red button. Your pillowcases and sheets are changed each day. Please help us in providing your security by keeping the balcony doors closed when you are not in your room.
I
INTERNET:
Wi-Fi connection is provided free of charge everywhere in the hotel. Please ask at the reception for the user password. There are also computers in the lobby where you can use the internet.
K
KEY CARD:
The room card, received at reception when checking in at our hotel, is also designed to activate the air conditioning and the whole electric system in your room.Insert the card in the opening “Energy-Saver” at the wall near the entry of your room. For your safety and sustainable living, please take the card with you when you leave the room. In case of losing your key card, a fee of €10 for a new card will be charged. Upon request you can get a second card at the reception in return of €10 deposit.
L
LATE CHECK OUT:
If there is availability, for a fee you can keep your room until your departure time, provided that you notify the reception 1 day in advance.
12 pm-6 pm: € 45
12 pm-9 pm: € 60
LAUNDRY – SHOE SHINE SERVICE
In your wardrobe you can find laundry/shoe bags for laundry, ironing, dry cleaning, tailor and shoe shine services.
LOCATION:
Our hotel is located in the center of Marmaris, 90 km distance at Dalaman Airport, 150 km at Bodrum Airport.
LOST AND FOUND ITEMS:
Please contact the reception for information about lost or found items.
M
MAIL - STAMPS:
You can leave your mail ready to send at reception. The receptionist will assist you in this matter. You can buy stamps at the supermarkets along the beach.
MAINTENANCE AND REPAIR SERVICES:
Please call the reception (Tel. no.:9) for any malfunctions that may occur in your room.
MINI-BAR:
The mini-bar in your room will be supplemented daily.
MINI-BAR MENU:
Beer,Water,Fanta,Cola,Sprite,Snickers
MUSIC:
Music concerts will be organized 6 days a week at the multipurpose hall in our hotel. There will be music between 6 pm and 7 pm.
N
NEWSPAPERS – MAGAZINES – BOOKS-LIBRARY
You can use the books from our library at the first floor of the main building of our hotel without charges. You can donate the books you have brought with you. Also, you can purchase all kind of newspapers, magazines at the grocers and super markets along the shore.
P
PETS:
We regret to inform you that pets are not allowed at our hotel.
PHOTOGRAPHER:
Provides services near the main pool.
PILLOWS – BLANKETS
Please contact the reception for your requested pillows and blankets according to the pillow and blanket menu in your room. Tel.: 9
PILLOW MENU
MEDIUM FIRM
ULTRA SOFT
VISCO – ELASTIC
ORTHOPEDIC
SILICONE
POOL:
One outdoor swimming pool and one child's pool are supervised at your service between 9 am – 6 pm.Outside these hours our pools are being chemically cleaned, using the pools may pose a risk for your health.Please pay attention to the pool rules at your location.You are requested not to make reservations by placing any towels or other items on the sun loungers around the pool. Towels left unattended by 8.30 am will collected by the pool a_endant.The opening of the pools may vary depending on seasonal conditions.
POOL AND BEACH TOWELS:
Please don't take the towels from your room to the beach and pool.Your beach towels will be in your room on the day of your arrival. Beach towels can be taken and changed for clean ones at certain hours at the Spa Center. You can change your towels once a day. We are grateful for your support to the responsibility and incentive work of our Environmental and Sustainability politics to minimize the consumption of chemicals,electricity and water by changing your towels less often.
R
RECEPTION:
Our reception is 24 hours a day at your service for all kinds of information. (Tel. nr. 9)
RENT A CAR:
Call on at the rent a car service desk in the lobby area.Also, you can get information at the Customer Relations in reception.
RESTAURANTS:
Our restaurant is situated on the lobby floor.Breakfast 7 am – 10.30 am Late Breakfast 10.30 am – 12.00 pm (subject to expense) Patisserie 11.00 am – 10 pm. We are serving daily choices of sweet and savory cakes and pastries.Serving hours can be changed due to seasonal circumstances. For hygienic reasons please don't take food to your room. Thank you for your understanding.
ROOM-BATHROOM TOWELS:
For A More Livable Environment by Minimizing The Use Of Chemicals, Water and Energy:Please leave your towel on the floor if you want it to be changed. Leave the towel hanging if you want to reuse it.Thank you for your sensitivity to environmental protection.Please do not take your room towels to the pool area or the beach. Do not hang wet shorts,swimming suits and similar clothes on the balcony railings.
ROOM SERVICE:
Is available 24 hours a day. You can make a choice from the Room Service Menu in you room. Telephone: 9
S
SAFE BOX:
There is a safety box with an electronic system located in your wardrobe for your valuables. The hotel management is not responsible for valuables which are not stored in the safety box. The İnstruction manual is on the safety box. During the day of your departure, you can use safety boxes at reception.
SHOESHINE:
Shoeshine service is provided. Tel.:9
SIGHTSEEING:
We recommend you to contact your agency representatives for further information about daily excursions and the environment. If you are not an agency guest, you can contact Guest Relations at tel.nr.9. Our region is rich in historical settlements, for example:Marmaris Castle, Bodrum Castle, Kizkumu, Cleopatra Island (Sedir Island), Dalyan, Kaunos, Ephesus,Pamukkale.spaces.
SMOKING IN THE ROOMS:
According the Law number 4207, it is forbidden to consume tobacco products in all rooms and closed spaces.The rooms number 211 and 224 on the second floor of our hotel are designed for consuming tobacco products.Thank you for your sensitivity.
SPA
You can benefit from our Sauna, Turkish Bath (Hammam), Scrub, Massage services. The Spa is situated on the 1st floor in the main building. (Tel.nr.9)
SUPERMARKET
Opposite our hotel, there is a supermarket which will meet your needs.
T
TABLE TENNIS:
If you like to play table tennis, a tennis table is waiting for you near the pool of our hotel. At reception you will be provided with the equipment at the cost of 2 Euro per hour and a deposit.
TAILOR:
Our hotel provides in tailor service. Tel: 9
TAXI AND TRANSFER SERVICES:
When needed, please contact our 24-hour service at reception.
TELEPHONE:
You are able to make calls between rooms, local and international calls with the telephone in your room.Phone calls in between room: dial the room number you want to call Local callS: 9 + local telephone number Intercity calls: 9 + 0 + area code + telephone number Internaonal calls: 9 + 00 + country code + telephone number Information concerning the telephones in the hotel is
found on the telephone.
TELEVISION:
The central satellite system provides the broadcast at the television in your room. The rich national – international broadcasting channel content is free of charge at your service.Further information about the television channels is found on the TV list in your room.Our televisions have USB and HDMI ports. For cable supply please contact the reception. Tel.nr.9
TV CHANNELS LIST:
1.TRT1
2.TRT HABER
3. TRT TÜRK
4. TRT3 SPOR
5.TRT ÇOCUK
6.TRT BELGESEL
7.TRT2
8.TRT MÜZİK
9.TRT2 SPOR
10.ATV
11.SHOW TV
12.STRA TV
13.KANALD
14.FOX TV
15.TV8
16. TV
17.TEVE2
18.CNN TÜRK
19.NTV
20.HABER TÜRK
21.A HABER
22.A SPOR
23.A2
24.DMAX
25.TLC
26.MİNİKA ÇOCUK
27.MİNİKA GO
28.BLOOMBERGHT
29.SHOW MAX
30.UÇANKUŞ
31.BİZİM EV
32.DREAM TÜRK
33.T.A.Y. TV
34.BİZİM EV
35.BBC WORLD NEWS
36.I TV RUS EUROPE
37. I TV RUS EUROPE
WAKE-UP CALL SERVICE
Please inform reception of the time you wish to be woken.
District General Hygiene Council Decision No. 2020/90
DECISION NO:90
DECISION DATE:31 Ağustos 2020
The District General Hygiene Council convened on Monday, August 31 at 11:00 under the presidency of Marmaris District Governor Ertuğ Şevket AKSOY, composed of the members with the following names and signatures and the following decisions were taken.From the moment the Covid19 epidemic was seen, many precautionary decisions were taken and implemented in order to manage the risk of the epidemic in terms of public order, to ensure social isolation, to protect the physical distance and to wear a mask to keep the spread of the epidemic / contamination under control.In the period of controlled social life we are in, it is important to apply the general principles of cleaning, mask and distance, which are the general principles of combating the epidemic. In order to prevent the spread of the coronavirus (Covid19) epidemic, which was declared as a global epidemic by the World Health Organization;It has been evaluated that the tourists coming to our district do not show the necessary care about wearing masks, and this is due to lack of information.For this reason, the presence of cards reminding that "wearing a mask is mandatory and the penalty for not wearing a mask is 900 TL." It was decided unanimously.
Dear guest,it is mandatory to wear masks in all areas in Marmaris including open spaces.Failing to wear masks will be fined with 900 TL by the police.
PCR TEST INFORMATION FORM
For the guests in our Hotel who live abroad, PCR test can be done in the contracted private hospital, in Marmaris state Hospital and in Marmaris district health directorate.Guests wth PCR test requirement should test 48 hours before their travel to avoid exposure to delays or the intensity that may be experienceed.They should contact the reception 72 hours before committing to the test centers.the addresses,working hours,fees and account imformation of the places to be tested are described below
PCR Test Place
Yücelen hospital
Cumhuriyet Mah. No.1 Beldibi Marmaris
Telephone:
+90 252 419 10 10
PCR sample taking time
09:00 / 11:00
PCR Test Fee
170 TL
Marmaris State Hospital
Çamdibi Mah.Yeni Çevre yolu 320 Sk.Marmaris Muğla
Telephone:
+90 252 412 49 29
PCR sample taking time
09:00 / 11:00
PCR Test Fee
170 TL
Accont No Iban:
TR70 0001 2009 4520 0005 0000 41
Marmaris District Healt-Directorate
Sinan Mah. Orgeneral Mustafa Muğlalı Cad.No.2 Marmaris Muğla
Telephone:
+90 252 413 60 80
PCR sample taking time
09:00 / 11:00
PCR Test Fee
170 TL
Accont No Iban:
TR70 0001 2009 4520 0005 0000 41
Guests
who have
positive result
of the test,
must immediately
inform the hotel
management and
the advisory
units at the
airports.